Terms & Conditions
Private Space Terms & Conditions
  1. Customer Checklist
    • I/We have selected our food and beverage options and/or committed to a minimum spend.
    • I/We understand that no one under the age of 18 is permitted in the venue.
    • I/We understand that a 10% gratuity will be added to the total bill for groups of 8 and above.
    • I/We understand that outside food and drinks are not permitted in the venue.
    • I/We have confirmed the number of guests attending.
    • I/We understand that we will be charged for the confirmed number of guests 2 days prior to the booking. For example, if a booking is made for 20 people but only 15 turn up on the day, we will be charged the full amount of minimum spending that’s been agreed prior.
    • I/We have processed the required deposit to confirm the booking of the private space/room.
    • I/We understand that there is a minimum spend required for the exclusive use of the private space/room.
    • I/We understand that smoking or vaping is not permitted inside the venue.
    • I/We understand that the booking form must be submitted and confirmed by venue management before it takes effect.
    • I/We understand that it is our responsibility as the cardholder and/or organiser of this booking to make it clear to our guests that the total bill cannot be split.
    • I/We understand that Ho Jiak Group requires 24 business hours’ notice for any dietary requirements for ourselves or our guests. Any additional items ordered outside of the set menu will be charged on top of the bill.
    • The Ho Jiak Group management reserves all rights with regard to refusing entry, behaviour, paraphernalia and intoxication for clientele.
  2. Client Responsibilities
    • This agreement takes effect when Ho Jiak Group management accepts a booking form. Prior to this, the booking will be considered tentative.
    • The client will be responsible for any damage or extra cleaning required to the venue, Ho Jiak Group property, Ho Jiak Group guests, or its staff’s property caused by guests or their friends attending the booking.
    • The client must assist in removing any intoxicated guests from the premises if requested to do so by management.
    • I/We understand that the full amount for the booking/function must be paid in full on the day of the event, either by card or in cash. We do not accept cheques.
  3. Cancellation Policy
    • If you need to cancel your reservation, please notify us as soon as possible.
    • Any cancellations must be emailed to hello@tamjiak.com.au, and receive confirmation before the cancellation takes effect.
    • Cancellations made at least 72 hours prior to the reserved date will receive a full refund of the deposit.
    • Cancellations made within 72 of the reserved date will result in the forfeiture of the deposit.
  4. Changes to Reservation
    • If you need to make changes to your reservation, please notify via a phone call or email as soon as possible.
    • Changes made at least 72 hours prior to the reserved date will be accommodated, subject to availability.
    • Changes requested within 72 hours of the reserved date may not be possible and are subject to the same cancellation policy outlined in Section 3.
  5. Exclusivity
    • Hire prices are based on the food and beverage minimum spend quoted + 10% discretionary gratuity for exclusive hire of the private space/room.
  6. Payment
    • The final bill for the private dining space/room, including any additional services and applicable taxes, must be settled in full at the end of the event.
    • We accept cash, credit/debit cards, and other forms of electronic payment as specified by the restaurant.
  7. Damages and Liability
    • The person making the reservation is responsible for any damages caused to the private dining room or any items within it.
    • The restaurant reserves the right to charge the cost of repairing or replacing any damaged property.
    • The restaurant will not be held liable for any loss, theft, or damage to personal belongings brought into the private dining space/room.
  8. Venue rights
    • In the unlikely event that we need to make changes to or cancel your reservation, we will notify you as soon as possible and offer suitable alternatives.
    • If no alternative arrangements can be agreed upon, any deposit or payments made will be fully refunded.
    • The Ho Jiak Group reserves the right to have any patron removed from the premises due to behaving in an irresponsible manner in the management’s opinion.
    • The Ho Jiak Group will take all care but assume no responsibility for the loss or damage to any property belonging to the client or their guests. Due to seasonal availability and
      demand, certain menu and drinks list items and prices may be subject to change without notice.
  9. Privacy and Data Protection
    • We respect your privacy and will handle any personal information provided in accordance with applicable data protection laws.
    • By making a reservation for our private dining space/room, you consent to the collection, use, and storage of your personal information as outlined in our Privacy Policy.
Terms and Conditions​

  1. Website Terms of Use
    Use of any of the websites hosted on the following domains (HO JIAK GROUP) signifies your
    agreement to the Terms of Use / Disclaimer:

    hojiakgroup.com.au
    hojiak.com.au
    tamjiak.com.au

  2. Transaction Currency
    All transactions are processed in AUD.

  3. Marketing Pre-paid Events
    Any cancellation to pre-paid Marketing events at any HO JIAK GROUP Restaurant must be notified within 72 hours of the event’s date or based on the specified Terms & Conditions of the said event otherwise charges will occur.

  4. Customer Service Policy
    HO JIAK GROUP is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. 

  5. Refund Policy
    Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund or exchange where goods are faulty, have been wrongly described, or are different to the product purchased on the website.

  6. Security Policy
    When purchasing or booking from HO JIAK GROUP Restaurants, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is estimated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us. 

  7. Gift Vouchers
    Treat this card or digital card like cash. Defaced, mutilated, altered, lost, or stolen cards will not be replaced. Not redeemable for cash. Cash will not be given for any unused balance. Purchases exceeding the available balance require the difference to be paid by other methods. In the event of any dispute, the decision of HO JIAK GROUP is final. This physical card or digital card is valid across all HO JIAK GROUP Restaurants unless otherwise stated.

    Disclaimer
    We endeavour to keep all information contained on HO JIAK GROUP websites up-to-date. However, prices, listings, articles and other information are subject to change and are for information purposes only. HO JIAK GROUP assumes no responsibility for errors or omissions noted on the aforementioned websites. Please verify all information via email or by telephone. 

    Trademarks 
    Publications, products, company names, content, graphical elements, or services referenced or used herein or on the site are the exclusive trademarks of their respective owners, and any use of trademarks is strictly prohibited without the express permission of their owners.

    Links to Third Party Websites
    HO JIAK GROUP websites may contain hyperlinks to websites operated by parties other than those within HO JIAK GROUP. HO JIAK GROUP does not control such websites and is not responsible for their content. Inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

    Limitation of Liability
    Neither HO JIAK GROUP nor any of its directors,employees, or other representatives, or the developer, Internet Service Provider or carrier of the website, will be liable for damages arising out of or in connection with the use of HO JIAK GROUP websites. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect, or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Terms and Conditions (In-house Specials/ Offers)

Birthday Crab Special:

  1. This offer is valid for “Birthday Crab Special” bookings only. Booking must be made  at least 24 hours in advance, and may be redeemed on their actual date of birth or within seven (7) days before or after their birthday.
  2. The birthday celebrant’s age determines the discount percentage applied to the designated birthday dish. For example, a guest turning 25 years old will receive 25% off the designated birthday dish.
  3. A valid government-issued photo ID must be presented upon arrival for date-of-birth verification. If valid identification cannot be provided, the birthday discount will not be applied.
  4. The birthday discount is strictly limited to the designated birthday dish and does not apply to the total bill or to any other menu items, beverages, service charges, or promotions. The discount is non-transferable and may not be combined with any other offers, vouchers, or discounts
  5. Only one(1) birthday mud crab may be redeemed per Birthday Crab Special booking
  6. A minimum spend of $100(excluding the mud crab) applies to this booking.
  7. This offer is available for dine-in only and is not valid for takeaway or delivery.
  8. This offer is not valid on Public Holidays.
  9. Groups of eight (8) or more guests will incur a 10% gratuity surcharge on weekdays while only a 10% Sunday surcharge applies on Sundays.
  10. This promotion cannot be used in conjunction with any other offer, promotion, voucher or discount.
  11. To cancel or modify a booking, including changes to the number of guests, a minimum of *48 hours’ written notice* must be provided via email to *[hello@tamjiak.com.au](mailto:hello@tamjiak.com.au)*.
  12. Cancellations, no-shows, or changes made within *24 hours of the booking time* will incur a *$25 per person cancellation fee*, charged to the nominated card.
  13. Please inform our staff of any food allergies or dietary requirements. While we will make every reasonable effort to accommodate dietary requirements, we cannot guarantee that any dish will be completely free from allergens.
  14. Tam Jiak Management reserves the right to amend these Terms & Conditions without prior notice.*

生日肉蟹优惠:

  1. 本优惠仅适用于 “生日肉蟹优惠（Birthday Crab Special）” 预订。预订须提前 24 小时完成预约。本优惠可于寿星生日当天或生日前后七（7）天内使用。
  2. 折扣比例将根据寿星的年龄计算，并适用于指定生日菜品。例如：寿星年满 25 岁，可享指定生日菜品 25% 折扣。
  3. 到店时，寿星须出示由政府签发的有效附照片身份证明，以核实出生日期。如无法提供有效证件，将无法享受生日折扣。
  4. 生日折扣仅适用于指定生日菜品，不适用于整张账单、其他菜单菜品、饮品、服务费或其他促销活动。
  5. 本优惠不可转让，亦不可与任何其他优惠、优惠券或折扣同时使用。
  6. 每个「生日肉蟹特别优惠」预订仅限一 (1) 只折扣肉蟹。
  7. 本预订设有最低消费 100 澳元的要求，肉蟹消费不计入最低消费金额内。
  8. 本优惠仅限堂食，不适用于外带或外送订单。
  9. 本优惠不适用于公共假期。
  10. 8 人或以上的团体，于星期一至星期六用餐将收取 10% 小费附加费；如于星期日用餐，则仅收取 10% 周日附加费。
  11. 本优惠不可与任何其他优惠、促销、优惠券或折扣同时使用。
  12. 如需取消或更改预订，包括更改用餐人数，须至少提前 48 小时以书面形式发送电子邮件至 hello@tamjiak.com.au。
  13. 如在预订时间前 24 小时内取消或更改预订，或未按时到场，将从预订时提供的银行卡中收取每人 25 澳元的取消费用。
  14. 如有任何食物过敏或饮食要求，请提前告知我们的工作人员。我们会尽合理努力配合相关要求，但由于厨房环境及食材处理方式，我们无法保证任何菜品完全不含致敏原。
  15. Tam Jiak Management 保留随时修改以上条款与细则的权利，恕不另行通知。

Broadsheet X NAB Dining Program:

  1. Be punctual for your booking. We hold your reservation for up to 15 minutes before releasing the table, please call us if you are running late.
  2. Please note a minimum spend of $25 per person is applicable to this booking.
  3. Please note spending of $250(excluding surcharge/Gratuity) or above is required for the $50 discount to be applicable.
  4. Please note payment via NAB Card is required for the $50 discount to be applicable.
  5. Please note that split bill is not applicable*
  6. Please note that this offer is not applicable on Public Holidays.
  7. Please note that a 10% surcharge on Sunday, while a 15% surcharge applies on Public Holidays.
  8. Please note that a 10% Gratuity surcharge applies to group of 8+ on Monday – Saturday.
  9. This venue Tam Jiak Pyrmont has limited tables. Please ensure that you have reserved the right venue. A minimum of $25 per person no show fee will be charged for wrong venue reservations. We do not accommodate requests for changing venue from internal.
  10. Should your plans change, please let us know 24 hours via email (hello@tamjiak.com.au) before your reservation time.
    Please note that other promotion, discounts and vouchers are not applicable for this booking.

Kids Eat Free Sunday:

  1. Offer is valid on every SUNDAY ONLY (Not applicable on public holidays).
  2. Offer valid only for children under 1.2m(height). Buy one full-priced main meal and receive one free kid’s main meal.
  3. Offer valid on a kids main meal only – drinks and dessert not included.
  4. Offer only valid for one meal per child.
  5. Offer is not valid in conjunction with other promotions & vouchers.
  6. There’s a 10% Surcharge on Sundays.
  7. Liven & Shopback payments are not applicable to this promotion.
  8. Tam Jiak Pyrmont reserves the right to amend these terms and conditions without prior notice.

Happy Hour($7 Beers/Wine, $12 Cocktails)：

  1. This offer is valid for House Beers, House Wine and Signature Cocktails only.
  2. This offer is valid daily from 3pm to 5:30pm (Not applicable on public holidays and Private Events)
  3. Offer is not valid in conjunction with other promotions & vouchers.
  4. There’s a 10% Surcharge on Sundays.
  5. Tam Jiak promotes responsible drinking.
  6. Tam Jiak  Pyrmont reserves the right to amend these terms and conditions without prior notice.
Terms and Conditions (In-house Specials/ Offers)

Kids Eat Free Sunday:

  1. Offer is valid on every SUNDAY ONLY (Not applicable on public holidays).
  2. Offer valid for children under 1.2m(height) only. Buy one full-priced main meal and receive one free kid’s main meal.
  3. Offer valid on a kids main meal only – drinks and dessert not included.
  4. Offer only valid for one meal per child.
  5. Offer is not valid in conjunction with other promotions & vouchers.
  6. There’s a 10% Surcharge on Sundays.
  7. Liven & Shopback payments are not applicable to this promotion.
  8. Tam Jiak Pyrmont reserves the right to amend these terms and conditions without prior notice.
 
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